Terms & Conditions of Sale & Service

Legal Entity Name: COMPUTER ZONE

Brand Name: FloppyKart Digital Hub

Website: https://www.floppykart.com

Business Experience: Serving customers since 2014

Contact Email: COMPUTERZONE333@GMAIL.COM

Welcome to FloppyKart Digital Hub, operated by COMPUTER ZONE. These Terms & Conditions govern the use of our website, the purchase of products, and the booking of repair, installation, and technical support services.

By accessing our website, placing an order, or booking a service, you agree to these Terms & Conditions.

1. Products, Pricing & Orders

Products and services listed on our website are subject to availability and applicable pricing. Prices may change due to stock availability, supplier pricing, and other relevant factors.

An order is subject to product availability, payment confirmation where applicable, and order acceptance. Product descriptions, specifications, warranty details, and applicable charges should be reviewed before placing an order.

COMPUTER ZONE reserves the right to contact customers for order verification or clarification where necessary.

2. Payments & Order Cancellation

Customers must provide accurate information when placing an order and complete payment through the available payment methods.

Order cancellation, refunds, returns, and replacements are governed by our Refund, Return, Replacement & Cancellation Policy, subject to applicable law.

3. Product Warranty

Hardware products are covered by the respective manufacturer's warranty where applicable. Warranty terms, coverage, duration, and claim procedures depend on the manufacturer and the specific product purchased.

Brands may include HP, Dell, Lenovo, ASUS, Intel, AMD, TP-Link, Hikvision, and others.

FloppyKart may facilitate warranty-related assistance for local customers through its Bhilai service hub, subject to service availability and the manufacturer's warranty procedures. Final warranty approval rests with the relevant manufacturer or authorized service provider.

Customers should retain their invoice and applicable warranty documentation for claims.

4. Repair & Technical Services

Repair and technical support services are subject to inspection, service availability, and the nature of the reported issue.

Where applicable, a repair estimate will be provided after inspection. Customer approval must be obtained before proceeding with the quoted repair or component replacement.

Additional faults discovered during repair may require a revised estimate and further customer approval.

Repair outcomes and service timelines may vary depending on spare-part availability, device condition, and technical requirements.

5. Uncollected Devices

Customers are requested to collect their devices after receiving notification that the repair or service is complete.

Devices remaining uncollected for more than 90 days after repair completion notification may be subject to reasonable storage charges, provided the customer has been informed of the applicable charges and terms in advance.

Any handling of uncollected devices will be subject to applicable law and reasonable customer notification.

6. Customer Responsibilities

Customers are responsible for providing accurate contact and billing information, a complete delivery address, and any details required to fulfil an order or service request.

Before submitting a device for repair, customers should back up important data where possible. Although reasonable care will be taken during servicing, customers should discuss any specific data-related concerns with our team before repair begins.

7. Website Content & Third-Party Trademarks

Product information, images, specifications, and prices are provided for customer reference and may change when updated information becomes available.

Third-party brand names, trademarks, and logos belong to their respective owners and are used to identify relevant products or services. Their use does not imply affiliation or endorsement unless explicitly stated.

8. Shipping, Returns & Refunds

Product delivery, shipping charges, estimated delivery timelines, returns, replacements, refunds, and cancellations are governed by the applicable policies published on our website.

Customers are encouraged to review these policies before placing an order.

9. Limitation of Liability

To the extent permitted by applicable law, COMPUTER ZONE will not be responsible for indirect losses arising from circumstances beyond its reasonable control, including courier delays, third-party service interruptions, or manufacturer decisions.

Nothing in these Terms & Conditions excludes or limits any consumer rights or legal responsibilities that cannot lawfully be excluded or limited.

10. Changes to These Terms

COMPUTER ZONE may update these Terms & Conditions when necessary to reflect changes in business operations, services, or applicable legal requirements. Updated terms will be published on this page.

11. Governing Law & Jurisdiction

These Terms & Conditions are governed by the applicable laws of India. Subject to applicable law and the jurisdiction of competent courts, disputes shall be handled by the appropriate courts having jurisdiction in Durg/Bhilai, Chhattisgarh.

12. Contact Us

For questions about these Terms & Conditions, product purchases, or repair services, please contact us:

Legal Entity: COMPUTER ZONE

Brand Name: FloppyKart Digital Hub

Website: https://www.floppykart.com

Email: COMPUTERZONE333@GMAIL.COM