Shipping & Delivery Policy

Legal Entity Name: COMPUTER ZONE

Brand Name: FloppyKart Digital Hub

Website: https://www.floppykart.com

Contact Email: COMPUTERZONE333@GMAIL.COM

COMPUTER ZONE, operating under the brand name FloppyKart Digital Hub, aims to provide safe and reliable shipping and delivery services for computer hardware, laptops, CCTV equipment, networking products, accessories, and other eligible products purchased through our website.

1. Order Processing & Dispatch

Orders placed before 3:00 PM are generally processed for dispatch on the same working day or the next working day, subject to payment confirmation, product availability, order verification, and courier service availability.

Orders placed on Sundays, public holidays, or outside business hours may be processed on the next working day.

2. Estimated Delivery Time

Standard courier delivery across India generally takes 2–5 business days after dispatch, depending on the destination, courier partner, serviceability, weather conditions, and other logistical factors.

Delivery timelines are estimates and may vary due to circumstances beyond our control. If a significant delay occurs, customers may contact our support team for assistance.

3. Local Delivery & Store Pickup

Customers in Bhilai, Durg, and surrounding serviceable areas may be eligible for same-day local express delivery or store pickup, subject to product availability, order confirmation, location, and operational timings.

Store pickup is available at our Bhilai Gangotri Complex branch, subject to confirmation by our team. Customers are advised to confirm pickup availability and timing before visiting.

4. Order Tracking

After an order has been dispatched, tracking information may be provided through the customer's account dashboard, SMS, or email, depending on the available service.

Our shipping partners may include DTDC, Trackon, Delhivery, Blue Dart, or other suitable courier providers, depending on the destination and service availability.

Customers can use the tracking details provided to monitor their shipment. If tracking information is unavailable or not updated, please contact our support team.

5. Shipping Charges

Shipping charges depend on the product, delivery location, shipment weight, and selected delivery service.

Free shipping may be available on selected orders that meet the applicable minimum order value and eligibility conditions.

Express delivery, heavy products, desktop cabinets, and special handling may incur additional charges. Applicable shipping or delivery charges will be displayed during checkout or communicated before order confirmation.

6. Delivery Address & Customer Availability

Customers are responsible for providing a complete and accurate delivery address, PIN code, and working contact number when placing an order.

If delivery cannot be completed because the address is incorrect, the recipient is unavailable, or the location is not serviceable, additional delivery attempts or charges may apply, subject to the courier provider's terms.

7. Damaged, Missing or Incorrect Deliveries

If a shipment arrives visibly damaged, contains missing accessories, or includes an incorrect product, customers should contact our support team promptly with their order details and supporting photographs or an unboxing video, where available.

Such requests will be reviewed under our Refund, Return & Replacement Policy and applicable consumer protection requirements.

8. Delivery Delays & Unforeseen Circumstances

Delivery may be delayed due to weather conditions, courier disruptions, public holidays, remote locations, transportation issues, or other circumstances beyond our reasonable control.

We will provide available tracking information and assistance where possible. Customers may contact us for an update if their order is delayed.

9. Contact Us

For questions regarding shipping, delivery, tracking, or store pickup, please contact us using the details below.

Legal Entity: COMPUTER ZONE

Brand Name: FloppyKart Digital Hub

Website: https://www.floppykart.com

Email: COMPUTERZONE333@GMAIL.COM

Please keep your order number and tracking reference available when contacting our support team.