Refund, Return, Replacement & Cancellation Policy

Legal Entity Name: COMPUTER ZONE

Brand Name: FloppyKart Digital Hub

Website: https://www.floppykart.com

Contact Email: COMPUTERZONE333@GMAIL.COM

Customer satisfaction is important to COMPUTER ZONE, operating under the brand name FloppyKart Digital Hub. This policy explains the conditions for returns, replacements, refunds, and order cancellations for products and services purchased through our website.

1. Damaged, Defective or Incorrect Products

If you receive a physically damaged, defective, incorrect product, missing accessory, or a product that does not function upon arrival (DOA), please notify our support team within 48 hours of delivery.

Please provide your order details and, where possible, clear photographs or an unboxing video showing the issue. Our team will review the request and may ask for additional information or inspection before approving a resolution.

Depending on the nature of the issue, product availability, and applicable consumer protection requirements, an eligible request may be resolved through a replacement, repair, or refund.

2. Software Licenses & Digital Products

Software licenses, antivirus keys, and other digital products may be non-returnable once delivered, activated, redeemed, or used, where permitted by applicable law and the relevant publisher's licensing terms.

If a digital license key is invalid, defective, or not delivered as promised, please contact our support team for verification and assistance. Each case will be reviewed according to the product terms and applicable law.

3. Hardware Return Conditions

For eligible hardware returns, customers may be required to return the product with its original packaging, accessories, manuals, and applicable serial number labels intact.

Products showing unauthorized modifications, physical damage caused after delivery, missing components, or signs of misuse may not qualify for a return unless otherwise required by applicable law.

Please contact our support team before sending any product back so that the return procedure can be explained.

4. Refund Eligibility

Refunds are subject to verification of the reported issue, the applicable product terms, and relevant consumer protection requirements.

Where a refund is approved, the customer will be informed of the refund process. Refunds may be issued to the original payment method or another verified payment method, where permitted and appropriate.

5. Refund Processing Time

Approved refunds will generally be initiated within 3–5 business days, subject to completion of the required verification process.

The time taken for the refunded amount to appear in the customer's account may depend on the payment gateway, bank, card issuer, or other payment service provider.

If a refund is delayed beyond the communicated timeframe, customers may contact our support team for an update.

6. Order Cancellation

Customers who wish to cancel an order should contact our support team as soon as possible and provide their order number.

Cancellation requests are subject to the order's processing, dispatch, delivery, or activation status. Digital products that have already been delivered or activated may be subject to the restrictions described in this policy, subject to applicable law.

If an order is successfully cancelled and a refund is due, the refund will be processed according to the refund procedure above.

7. How to Request a Return, Replacement or Refund

To submit a request, please contact us using the details below and provide:

• Order number or purchase reference
• Product name
• Description of the issue
• Relevant photographs or video, where applicable
• Preferred contact details for follow-up

Our team will review the request and communicate the next steps.

8. Contact Us

For questions or assistance regarding returns, replacements, refunds, or cancellations, please contact:

Legal Entity: COMPUTER ZONE

Brand Name: FloppyKart Digital Hub

Website: https://www.floppykart.com

Email: COMPUTERZONE333@GMAIL.COM

Please retain your order confirmation and payment reference until your request has been resolved.